Are you looking for order tracking or tracking numbers?
When your order is confirmed with us, it will move through our order system and to the warehouse dispatch to be processed and pick your order.
Once our warehouse team has picked your order and organize the dispatch you’ll receive an automatic email from the freight provider your product is booked with. This email will contain your tracking link and tracking number.
The tracking link won’t show tracking information until your goods have been collected by the courier. This should usually be the same day. Please be aware that you may not see tracking progress until 24 hours of you receiving the automatic email.
For orders going overnight with our freight providers – once your order has been dispatched, you will receive your tracking details in an email from our Customer Service team.
If there is still no tracking progress showing after 24 hours of you receiving your tracking link, please email: info@detovax.net quoting your Sales order number if possible.
For standard stock orders, we strive to have these dispatched within 48 hours of your order being placed and paid for. Once it is shipped, we’ll send you information on the parcel.
For Canada and USA, it is $15.99
For International, It is $19.99
Yes, if you ask a refund before we ship your product. you will get a refund instantly. However, if you we have shipped your goods, you need to return the goods to us without using them at your shipping cost within 30 days after a purchase, you will be qualified to get a full refund for the product cost.
Your account was suspended because you are in payment arrears or you provide a fraudulent credit card info or your account has been cancelled. If your account was cancelled, please contact info@detovax.net
Yes. We will invoice you through the email you provide when make a payment.
Click your Account Name (located at the bottom of the left navigation sidebar) and select Account > Company > Billing. Under Billing Information, click Update your card now. Enter your new information and click Update. If you don’t see this option, click the 
button in the left navigation sidebar and select Account > Billing.
We accept Visa, Mastercard, or American Express credit, as well as PayPal. You can set up automated billing. If you want to set up invoicing for larger transaction amounts, please contact Info@DetoVax.net
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